At 9 am the gates of the 37th Hemispheric Congress were open. All the seats in the room of The Biltmore Hotel were occupied by occupied by entrepreneurs, business leaders, visitors and other professionals, waiting for the first theme of discussion: the travel, the tourism and the inventive tools developed in the industry.
This industry has been "disrupted" by the empowerment of the customers brought by internet, personal access to powerful smart phones and a collection of modern tools making obsolete many of the paradigms in place for years.
The customers is king and now have the tools to play the game from his side...
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